10th Annual Customer Experience Management Summit
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Event

October 1 - 3, 2019

10th Annual Customer Experience Management Summit

Hilton Vienna Plaza, Austria

The mobile phone has forever changed the interaction between brands and consumers. Brands now have the power to take advantage of a diverse set of new channels to more quickly, personally and effectively connect with people than ever before.

At the 10th Annual Customer Experience Management Summit in Vienna, you’ll discover the proven, science-based best practices to capture this power and transform your mobile marketing efforts to create genuine relationships with your consumers. This event will host companies from different industries, such as retail, telecom, banking, insurance, aviation, automotive and hospitality, in order to discuss the topics related to designing a successful customer experience strategy. Join us there as we share strategies to optimize the customer experience in today's age of digital transformation as we #ShapeTheFuture of marketing.

Syniverse is a Gold Partner of the 10th Annual Customer Experience Management Summit and will have a major presence at the conference. Visit us at our meeting area and stop by to talk to one of our experts to learn how we’re the world’s most connected company, how we pioneer innovations that take businesses further, how our secure global network reaches billions of people and devices, and how our engagement platform powers the customized experiences of the future.

On Oct. 3, at 11:30 a.m., be sure to catch Syniverse Senior Director of Product Management Mathias Muehlfelder present ways to exceed customer expectations through mobile.

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Speakers

Mathias Muehlfelder

Senior Director, Product Management

Mathias will present: "Digitally transforming the consumer journey to exceed customer expectations"

Today your customers expect more than ever. Customers now want a relationship, not just a transaction. But there's a gap between what customers expect and what's being delivered. Unfortunately many businesses are struggling in their digital transformations. In this presentation, discover how focusing on the mobile area of your digital transformation has the greatest, immediate impact on your customer's experience.